These AI-enabled conversational agents can quickly identify the customer and help answer a variety of questions. If the customer needs to be transferred to a human agent, the intelligent assistant can be used in an augmented manner to help the customer service representative better identify customer issues while on the phone. This kind of personal assistant AI has upside for companies wanting to improve their customer support systems. Unlike human agents who can only handle a handful of conversations at a time, chatbots can be easily scaled to manage thousands of discussions without hindering the speed or accuracy of responses. Intelligent assistants have also become more common in the workplace, as they have the ability to act as augmentative resources for organizations. Rather than having an employee handle repetitive tasks, companies have turned to AI-enabled assistants that are available around the clock to assist with their organizational needs.